Installation warranty
Review the coverage associated with installation workmanship and the procedure for requesting service.
Open document
Documents and service
Protection you can read in full.
Installation workmanship and product materials are covered through separate warranty documents. Review the complete terms that apply to your project and location.
Warranty documents
Keep the details close at hand.
These PDF documents are provided for convenient access. The document terms, limitations, exclusions, and claim procedures control the coverage.
Limited lifetime material warranty
Review the manufacturer's material warranty, including eligibility, coverage periods, exclusions, and claim requirements.
Open documentSalt-air disclosure
Homes near salt water require special review. Read this disclosure before selecting materials or scheduling a project.
Open documentRequesting service
Start with clear photos and a description.
For an installation or system service request, email service@underdeckoasis.com or call 616-425-8188.
Include the project address, the name associated with the installation, a concise description of the concern, and clear photos showing both the affected area and the surrounding ceiling or drainage components.
The team will review the information, determine the next appropriate step, and explain any additional documentation that may be needed.
Material claims
Use the manufacturer's claim process when required.
Material concerns may require review through the product manufacturer's warranty claim process. Keep your project records and provide detailed photos, product information, and proof of purchase when requested.
Under Deck Oasis can help identify the relevant project information, while the manufacturer evaluates claims under its published warranty terms.
Visit the manufacturer claim pageHave a question about an existing system?
Contact the service team with your project details and photos.
Email service